Personal Information Collected During Registration
Fortunica collects personal information when a player opens an account using the email registration method. This information supports account setup and later interactions with the Fortunica online casino site, including access to games, promotions and payment features.
Observed Registration Fields
A structured review of the registration flow recorded a two-stage form. The following fields were observed during the test:
- Email;
- Password;
- First name and last name;
- Date of birth and sex;
- Country and currency;
- Phone number;
- City, address and postcode.
During the same test, country and currency required manual selection, and the postcode field accepted input before final validation occurred.
Consents Given at Sign-Up
The registration test also recorded specific consents presented to the applicant before the account could be created. These included confirmation of being at least 18 years old, acceptance of the Terms and Conditions, acceptance of the Privacy Policy, and a separate consent for promotional communications.
Email and Phone Confirmation
A confirmation link was received after registration during the test, arriving within 41 seconds. This shows that a confirmation message was sent, though it does not by itself confirm that the account or email address was fully verified.
A phone number was collected as part of the form, but the test flow did not require an SMS code at that stage. Collection of a phone field does not indicate that phone verification is mandatory for every account.
Verification and Personal Data
Beyond registration, Fortunica may request identity and payment-ownership checks before approving a withdrawal. There is no guaranteed review time for this process. Proof-of-address documents should normally be issued within 90 days, but no fixed overall verification duration is promised.
Verification may also be requested before selected bonuses or account rewards are credited. Completing these checks does not guarantee that a withdrawal will be approved.
Documents That May Be Requested
Where verification is triggered, the following types of documents may be requested:
- Passport, driving licence or national identity card;
- Utility bill or bank statement issued within 90 days;
- Card, bank account, e-wallet or crypto payment proof confirming ownership.
Additional source-of-funds evidence may be requested separately for higher-risk activity.
When These Checks May Apply
Identity and related checks are not applied universally to every account. They are risk-based and may be triggered by specific circumstances, such as:
- A withdrawal request;
- A security review;
- A payment ownership check;
- Inconsistent account details;
- A bonus or fraud review.
Payment Ownership and Withdrawal Impact
A payment ownership check confirms that the card, bank account, e-wallet or crypto method used matches the account holder. A withdrawal may remain pending until identity and payment ownership checks are completed. Verification may be finalised before the listed withdrawal-processing period begins.
Operator Context
Fortunica operates under Terra Force LLC. This reference identifies the operator associated with the platform and does not itself describe how personal data is processed, stored or governed.
Contact and Support Channels
Players can reach Fortunica through 24/7 live chat or by email at support@fortunica.bet. These channels relate to general account and platform support and are not described here as the designated route for handling specific privacy requests.